1-1 (E)
UP-D898MD/X898MD
Section 1
Service Overview
1-1. Service Flow Chart
1-1-1. Flow Chart before Service
Before providing services, check symptoms according to the flow chart below.
Start
Check the information from a user.
Serial number of this unit
Information of connection equipment (Modality name, application, etc.)
Occurrence date and its status
Frequency of occurrence (Did defects occur for the first time, irregularly
several times, or in a specific case?)
Which operation did you perform after occurrence of defects?
$
The items above are used as an information source for analyzing defects.
Therefore, collect detailed information as far as possible.
$
Communication with this unit cannot be performed using utility software
when menu “DIGITAL” - “DRIVER” is set to “DRV: 897” .
In this case, start this unit in a service mode (refer to Section 1-8) and
use utility software.
Stripes or flaws
Is the cause of defects streaks
(white or black) or scratches in
a print direction or a failure or
trouble?
Failure or trouble
Check the symptoms, clean the
thermal head or replace it.
&
Cleaning:
Refer to Section 1-11-2.
Replacement:
Refer to Section 3-7.
No
Does this unit normally start with
the power turned on?
Refer to “2-2-1. Power does not
turn on even though the power
switch is turned on” .
Yes
No
Is USB connection recognized?
Refer to “2-2-3. Printing cannot be
performed normally from PC or no
image is output” .
Yes
Acquire the information of this unit
using utility software. (Refer to step
3
of “1. Information tab” in
Section 1-6-3.)
Yes
Could the defects be determined
from user information and error
history? (Refer to steps
1
and
2
of “1. Information tab” in
Section 1-6-3.)
Check the determined point or
replace the relevant parts.
No
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