Stonex R20 – User Manual 82
Limited warranty standard
General warranty for instruments.
The terms and conditions of this Limited Warranty constitute the complete and exclusive warranty agreement
between The Customer or Dealer and STONEX® for the Product and it supersedes any prior agreement or
representation made in any STONEX® sales document or advice that may be provided to Customer by any
STONEX® representative in connection with Customer’s purchase of the Product. No change to the conditions of
this Limited Warranty is valid unless it is made in written form and signed by an authorized STONEX® supervisor.
STONEX ® warrants that:
1. Products are free from defects in materials or workmanship for generally 1/2 year except for accessories
or specific parts for which different limited warranty period shall apply.
2. Products have been tested/calibrated in proper working status prior to shipment.
The warranty period starts from date of first sale of the instruments. At its sole discretion, under the warranty period,
STONEX® will repair the product or send parts for replacement at its expense. STONEX® agree to repair or replace
the defected instrument within thirty (30) days, only if STONEX® recognizes that the defects of the instrument are
not caused by human factors or no obvious damage to its surface is visible. STONEX® warrants any new replaced
parts or products are warranted to be free from defects in materials and workmanship for thirty (30) days or for the
remainder of the Limited Warranty Period of the Product in which they are installed, whichever is longer. Faulty Parts
or Products replaced under this Limited Warranty shall become property of STONEX®.
All products that have to be repaired have to be returned to our technical representative office location via any
delivery company the customer prefers.
NOTE: STONEX® is not accountable for the unlikely event that the Products gets lost in transit.
Any damage inflicted by the customer or by third party after the products has been delivered to the customer is
excluded from the limited warranty as well any damage arising from an improper use, from any action or use not
provided for in the enclosed user guides and/or manuals.
Shipping policy
The Customer or the dealer is required to pay for the charges for shipping of fault
parts or instruments to STONEX® representative office and STONEX® (will provide) the shipping for return. Dealers
needs to follow STONEX® repair/service procedure to achieve a better and prompt service result.
Return policy dead on arrival instruments
All returned products have to be shipped to STONEX® representative office.
The original Purchaser has a period of seven (7) days, starting from date (data) of purchasing to signal the existence
of a defect in the instrument for a full refund (less shipping and handling), provided the merchandise is in new,
resalable condition and returned in the original, undamaged packaging. Customer has to pay for both the return
and the original freight fees, regardless of the original freight paid by the Company. All warranty books, instruction
manuals, parts and accessories must be included as well as the original box in which the item was shipped. We
recommend placing the original carton inside another box, to avoid any additional damage to the carton itself. In
some cases, returns of special items will require a re-stock fee. Acceptance of returned merchandise is final only
To Next Page
Loading...
