2
products are warranted to be free from defects in materials and workmanship for thirty (30) days
or for the remainder of the Limited Warranty Period of the Product in which they are installed,
whichever is longer. Faulty Parts or Products replaced under this Limited Warranty shall become
property of STONEX®.
All products that have to be repaired have to be returned to our technical representative office
location via any delivery company the customer prefers.
NOTE: STONEX® is not accountable for the unlikely event that the Products get lost in transit.
Any damage inflicted by the customer or by third party after the products have been delivered
to the customer is excluded from the limited warranty as well any damage arising from an
improper use, from any action or use not provided for in the enclosed user guides and/or
manuals.
Shipping policy
The Customer or the Dealer is required to pay for the charges for shipping of fault parts or
instruments to STONEX® representative office and STONEX® (will provide) the shipping for return.
Dealers needs to follow STONEX® repair/service procedure to achieve a better and prompt
service result.
Return policy Dead On Arrival instruments
All returned products have to be shipped to STONEX
®
representative office.
The original Purchaser has a period of seven (7) days, starting from date (data) of purchasing to
signal the existence of a defect in the instrument for a full refund (less shipping and handling),
provided the merchandise is in new, resalable condition and returned in the original, undamaged
packaging. Customer has to pay for both the return and the original freight fees, regardless of
the original freight paid by the Company. All warranty books, instruction manuals, parts and
accessories must be included as well as the original box in which the item was shipped. We
recommend to place the original carton inside another box, to avoid any additional damage to
the carton itself. In some cases, returns of special items will require a
re-stock fee. Acceptance
of returned merchandise is final only after inspection by STONEX®.
Above terms and (policy shall apply as for hardware.) Dealers needs to follow STONEX®
repair/service procedure to achieve a better and prompt service result.
Firmware/Software warranty
Stonex doesn’t warrant that operation of Firmware/Software on any instruments will be
uninterrupted or error-free, or that functions contained in Firmware/Software will operate to
meet your requirements.
Stonex will forward the Software/Firmware Fix to the dealer or customer. Firmware/software Fix
means an error correction or other update created to fix a previous firmware version that
substantially doesn’t conform to the instruments specification.
Over Warranty repair(s) policy
Customer shall pay the standard repair fees for any service (whether part replacement or repairs)
and performed by STONEX® under request and explicit authorization of the customer itself. In
this case the customer is charged for return shipment’s fees as well.
To Next Page
Loading...