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www.stryker.com 2030-809-002 REV D 225
RETURN AUTHORIZATION
Merchandise cannot be returned without approval from the Stryker Customer Service Department. An authorization
number will be provided which must be printed on the returned merchandise. Stryker reserves the right to charge
shipping and restocking fees on returned items. Special, modified, or discontinued, items not subject to return.
DAMAGED MERCHANDISE
ICC Regulations require that claims for damaged merchandise must be made with the carrier within fifteen (15) days of
receipt of merchandise. Do not accept damaged shipments unless such damage is noted on the delivery receipt at
the time of receipt. Upon prompt notification, Stryker will file a freight claim with the appropriate carrier for damages
incurred. Claim will be limited in amount to the actual replacement cost. In the event that this information is not received
by Stryker within the fifteen (15) day period following the delivery of the merchandise, or the damage was not noted on
the delivery receipt at the time of receipt, the customer will be responsible for payment of the original invoice in full.
Claims for any short shipment must be made within thirty (30) days of invoice.
INTERNATIONAL WARRANTY CLAUSE
This warranty reflects U.S. domestic policy. Warranty outside the U.S. may vary by country. Please contact your local
Stryker Medical representative for additional information.
Warranty
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