Stryker Sidne - Video Quality Problems; Voice Command Recognition Issues; Device Not Appearing Issues; System Error Messages

Troubleshooting
65 EN
Poor video quality • Check all video cables and connections.
• Ensure that there are no loose-ended
(unterminated) video cables.
• Check settings on other devices in the
video loop.
Sidne™ not recognizing
any voice commands
• Ensure the frequencies on the receiver
and transmitter match.
• Ensure that microphone placement is
correct as described in this manual.
• Ensure that the user is waking the
system up using the “Sidne™”
command.
• Ensure the microphone batteries are not
dead.
• Ensure the transmitter is not set to
“Mute.”
• Ensure the transmitter is powered on.
Sidne™ not recognizing
some voice commands
• Ensure that microphone placement is
correct as described in this manual.
Sidne™-compatible
device does not appear
on the Sidne™ device
menu or tablet option
screen
• Check Sidne™ interface cables at both
ends to ensure proper connection.
• Check that the device is powered.
• Disconnect and reconnect Sidne™
interface cables
• Make sure the device driver software for
the Sidne™-compatible device has been
loaded onto the Sidne™ console
System error (reported
by audio feedback and a
red front-panel LED)
• Cycle the power on the Sidne™ console.
• If the error is repeated, proceed
according to Service and Claims section
in this manual.
Wireless headset shows
“Low Battery”
• Replace the battery.