44 1670 001-GB-I
HDA eco
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…the LAN / WLAN connection does not work?
Different ports for the communication have been set at the HDA eco and in the
HD manager program. It has to be made sure that the ports do match (factory
setting: 54937).
The existing network does not use a DHCP server. The network settings in the
HDA eco (IP Address, Subnet Mask, IP Gateway) have to be configured. If neces-
sary, the network administrator should be consulted for the correct settings.
The network settings in the HDA eco (IP Address, Subnet Mask, IP Gateway) in a
network without DHCP server have been input incorrectly. If necessary, the
network administrator should be consulted for the correct settings.
On the used PC there is a firewall installed that blocks communication of the
HD Manager program with the HDA eco. The firewall has to be adjusted. If nec-
essary, the network administrator should be consulted for the correct settings.
…the LAN communication does not work?
The LAN cable connection to the existing network is not correct. The connec-
tion should be checked (cf. Chapter 3.1.5.4).
…the WLAN communication does not work?
The login details for the existing WLAN network have been input incorrectly.
The login details (SSID, Password, Encryption) have to be input correctly. If
necessary, the network administrator should be consulted for the correct set-
tings.
The field strength of the WLAN signal is too weak or is floating. (cf. chapter
5.3.4.3.11.2). Measures to improve the signal quality have to be taken (e.g. ex-
ternal antenna, repeater etc.). As the case may be a cable connection (e.g. LAN)
may be the better solution.
…the network connection is established without any errors via LAN/WiFi, but there
is still no connection to mytecalemit Cloud?
The network must be configured such that the HDA eco can connect to the
without a proxy server.
On the network, port 53 for DNS queries must be enabled for the TCP/IP proto-
col.
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