TECALEMIT HDA eco - Page 78

78 44 1670 001-GB-I
HDA eco
…the CMR communication does not work?
 The used SIM card has not been activated or is not applicable for M2M (Ma-
chine to Machine) operation. If necessary, Internet Service-Provider (ISP) sup-
port has to be contacted.
 The login details for the Access Point Name (APN) of the chosen Internet Ser-
vice Provider (ISP) have been input incorrectly. The login details (APN, User,
Password, DNS1, DNS2, Port) have to be input correctly. If necessary, Internet
Service-Provider (ISP) support has to be contacted
 The CMR field strength is too weak or is floating. (cf. chapter 5.3.4.3.12.3).
Measures to improve the signal quality have to be taken (e.g. external antenna,
change of ISP).
 The customer ID has not been input on the HDA eco or it has been input incor-
rectly. It has to be input correctly. The unique customer ID is allocated by
HORN TECALEMIT at the address „http://hdmanager.net/register.php“ after reg-
istration. (cf. Annex B).
 The customer login details in the HD Manager PC program have not been input
or have been input incorrectly. See manual HD Manager program.
 On the used PC there is a firewall installed that blocks communication of the
HD Manager program with the web server via internet. The firewall has to be
adjusted. If necessary, the network administrator should be consulted for the
correct settings.
 If the display shows “Server Error Code 2110” the customer ID has been input
incorrectly. It has to be input correctly.
…The data doesn’t seem to be saved on the USB flash drive?
 The data produced by the HDA eco are saved in a folder whose name is equal
with the serial number of the device, e. g. “1820034”.
...The configuration data can’t be found on the USB flash drive of the HDA eco?
 The data has to be saved in the subfolder that belongs to the device and not in
the root directory.
 Exception: The data “network.dat” and “language.csv” have to be in the root di-
rectory.