tecan Te-Stack 10612253 - Customer Support

12 - Customer Support
Te-Stack Operating Manual, 391862, en, V2.3 12 - 1
12 Customer Support
Purpose of This
Chapter
This chapter informs you how to contact us in case help is needed. It lists
addresses and telephone numbers of the manufacturer’s representatives.
How to get Help Tecan and its representatives maintain a fully trained staff of technical specialists
around the world. For any technical question, contact the nearest Tecan
representative.
Feedback on
This Manual
If you have any comments on this Operating Manual or suggestions for
improvement, please send them by e-mail to docfeedback@tecan.com.
In your e-mail, please specify the manual name, the document ID and the manual
version. This information is shown at the bottom of each printed page and on the
first page of the help file (context-sensitive help of software products).
Addresses Contact your local distributor or one of the addresses below.
Also see our homepage on the web: www.tecan.com
Country/Region Address Telephone/Telefax/E-mail
Asia Tecan Asia Pte Ltd.
18 Boon Lay Way,
#09-140 TradeHub 21
Singapore 609966
Singapore
Telephone
Telefax
E-mail
+65 6444 1886
+65 6444 1836
tecan@tecan.com.sg
Austria Tecan Austria GmbH
Untersbergstrasse 1a
A-5082 Grödig
Austria
Telephone
Telefax
E-mail
+43 6246 8933 256
+43 6246 72 770
helpdesk-at@tecan.com
Belgium Tecan Benelux B.V.B.A.
Businesspark E19
Battelsesteenweg 455B
Vaartdijk 55
B-2800 Mechelen
Belgium
Telephone
Telefax
E-mail
+32 15 42 13 19
+32 15 42 16 12
tecan-be@tecan.com
China Tecan Group Ltd., Beijing
Representative Office
Room 2502, Building A,
Jianwai SOHO
No. 39, Dongshanhuan Zhong Road
100022 Beijing
China
Telephone
Telefax
E-mail
+86-10 5869 5936
+86-10-5869 5935
helpdesk-cn@tecan.com
France Tecan France S.A.
26 avenue Tony Garnier
F-69007 Lyon
France
Telephone
Telefax
E-mail
+33 820 88 77 36
+33 472 76 04 99
helpdesk-fr@tecan.com
Germany Tecan Deutschland GmbH
Theodor-Storm-Strasse 17
D-74564 Crailsheim
Germany
Telephone
Telefax
E-mail
+49 1805 8322 633 or
+49 1805 TECAN DE
+49 7951 9417 92
helpdesk-de@tecan.com