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135Maintenance and Repair

5.4

Troubleshooting

Software Installation failed

Be sure to have administrative rights on your computer which enables you to

install software at all. Ask your system administrator to give you such rights or to

do the installation himself. See Software Installation for details.

No beam profiler recognized

If after starting of Beam software no instrument was recognized, the Device

Settings button in the Menu bar will be This will be the case also if no

instrument is connected to the PC.

Check the USB cable

Check proper driver installation

Check if the green LED lights up - LED off indicates that the Beam Profiler's

firmware isn't loaded.

See section Connection to the PC for details.

You may unplug and reconnect the Beam Profiler to a different USB port or use a

different USB cable. Wait a few seconds, until the green LED lights up. Then

click 'Refresh Device List' within the Device Selection panel. See chapter Start

the Application for a detailed description.

No translation stage recognized

If the M² translation stage was not initialized after Beam software start,

check if the stage is powered up (red LED blinking)

check the connection of the stage to the PC

check for proper USB-to-Serial converter driver installation, if used

See section Electrical Connections for details.

Press the Refresh button

See section Initialize for details.

Fixed sample image instead of live camera image

The Beam Profiler software selects automatically a stored camera image if no

camera could be found during program start. This is indicated by the image path

name in the status bar.

To operate a Beam Profiler instrument:

Connect a BC106 Beam Profiler to the PC and wait a few seconds until its

LED lights up green.

Click 'Refresh Device List' within the Device Selection panel.

Select the instrument and click 'Close'

See chapter Start the Application for a detailed description.

THORLABS BC106-VIS User Manual

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