Obtaining Customer Support
P/N 7010-0935
5-7
Obtaining Customer Support
Before contacting Topcon customer support about any problems with
the receiver, consult your local Topcon dealer and also see “Check
This First!” on page 5-1 for some solutions that may fix the issue.
If, after taking the above steps, you still need assistance, contact
Topcon customer support.
Phone
To contact Topcon customer support by phone, call:
1-866-4TOPCON (1-866-486-7266)
Monday through Friday
8 am to 8 pm, Eastern Standard time
E-mail
To contact Topcon customer support via e-mail, use
TopconTechnicalSupport@topcon.com
.
When e-mailing Topcon customer support, provide the following
information for better, faster service:
1. The receiver model and configuration settings.
In PC-CDU, click HelpAbout and then click Save to file.
Enter a file name and save it to your computer. Attach this file to
the email.
2. The system/hardware specifications for the computer running the
Topcon software, such as operating system and version, memory
and storage capacity, processor speed, etc.
3. The symptoms and/or error codes/messages that precede and
follow the problem.
For quick and effective support, provide a detailed
description of the problem.
Net-G3A_OM_Book.book Page 7 Thursday, May 14, 2009 8:49 AM
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