Toshiba E-STUDIO2008A - Page 770

e-STUDIO2008A/2508A/3008A/3508A/4508A/5008A © 2015 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE AND TROUBLESHOOTING
8 - 232
[F109_0] Key consistency error (Consistency check operation error)
[F109_1] Key consistency error (SRAM encryption AES key data damage)
[F109_2] Key consistency error (Signature Check public key damage)
Classification Contents
Other service call Key consistency error - Key consistency check on each key
data fails.
Check Item Measure
Setting Reboot the equipment.
If it cannot be recovered, reinstall the software in the following
procedure.
(1) Install the OS data.
 P. 11-2 "11.2.1 Firmware type and data file name for
updating"
(2) Reinstall the master data and application program.
 P. 9-14 "9.2.3 Precautions and procedures when
replacing the HDD/SSD"
[E] Replace / Format HDD (Step (3) and later in [E]
Replace / Format HDD)
SRAM board (1) If the error is not cleared even after reinstallation, replace
the SRAM board.
 P. 9-25 "9.2.8 Precautions and procedure when
replacing the SRAM"
(2) If the error is not cleared even after replacing the SRAM
board, replace the SYS board.
 P. 9-19 "9.2.4 Precautions and procedures when
replacing the SYS board"
Classification Contents
Other service call Key consistency error - AES key data used for SRAM
encryption are damaged.
Check Item Measure
Setting Reboot the equipment.
If it cannot be recovered, reinstall the software in the following
procedure.
(1) Install the OS data.
 P. 11-5 "11.2.2 Update procedure"
Classification Contents
Other service call Key consistency error - Public key data used for Integrity Check
are damaged.
Check Item Measure
Setting Reboot the equipment.
If it cannot be recovered, reinstall the software in the following
procedure.
(1) Install the OS data.
 P. 11-5 "11.2.2 Update procedure"