e-STUDIO2008A/2508A/3008A/3508A/4508A/5008A © 2015 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE AND TROUBLESHOOTING
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* AccessFailed or KeyMismatch
[F120] Database abnormality
KeyNull/
KeyBroken
KeyNull/
KeyBroken
<No USB backup data>
1. Create the partition in the HDD, and reinstall the system
software.
P. 9-14 "9.2.3 Precautions and procedures when
replacing the HDD/SSD"(Perform step 3 or later in “[E]
Replace / Format HDD”)
<With USB backup data: All key data recovery>
1. Recover all the data on the SRAM board.
[5] + [9] + [POWER] 2. Restore SRAM Data from USB
(For details, see "12.1.4Cloning procedure [B]Restore
procedure")
2. Recover the encryption key/license on the SYS board.
Follow the procedures below noted in P. 9-19 "9.2.4
Precautions and procedures when replacing the SYS
board".
[C]Restore ADI key (only when ADI-HDD is installed)
[D]Restore encryption key
[E] Restore license
KeyMismatch KeyMismatch <The error occurs when the SYS board is replaced>
Recover the encryption key on the SYS board. (Transfer the
license from SYS-SRAM to SYS-FROM.)
P. 9-19 "9.2.4 Precautions and procedures when replacing
the SYS board"([C]Restore ADI key)
<The error occurs except when the SYS board is replaced>
Recover the encryption key on the SRAM board. (Transfer the
license from SYS-FROM to SYS-SRAM.)
P. 9-25 "9.2.8 Precautions and procedure when replacing
the SRAM"([G]Backup ADI key)
Classification Error item
Other service call Database abnormality: Database is not operating normally.
Check item Measures
Setting 1. Check that no jobs remain and rebuild the databases. ([5]
+ [C] + [POWER] -> 4. Initialize database -> 1. LDAP DB
and 2. Log DB (Job,Msg).
2. If the error is not recovered, reinstall the system software.
([4] + [9] + [POWER] -> 4. System Software(HD data))
Notes:
• If you rebuild the databases with a job remaining,
delete it after finishing.
• When “Rebuilding all databases” is performed, all
data including log/user/role/group/department
information and address book data are deleted. If
you back up the data in advance, they will be
recovered by restoring them after rebuilding the
database.
SRAM Key
Status
FROM Key
Status
Measure
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