e-STUDIO2008A/2508A/3008A/3508A/4508A/5008A © 2015 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE AND TROUBLESHOOTING
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[6101] e-Filing box locking out
[6102] User account being locking out
[6103] e-Filing Box is locked out
[6121] Automatic Secure Erase failure
[6131] Clock skew failure to time server
[6150] Print log DB full
Classification Error item
MFP access error The e-Filing Box became inaccessible because an incorrect
password has been entered for the specified number of
times.
Check item Measures
Setting Retry access after a few minutes. For the locking period, ask your
administrator.
Classification Error item
MFP access error Failed to login because the user account had been locked out
Check item Measures
Setting Log into TopAccess as an administrator, and release the locked user
account.
Classification Error item
MFP access error The e-Filing Box became inaccessible because an incorrect
password has been entered for the specified number of
times.
Check item Measures
Setting Retry access after a few minutes. For the locking period, ask your
administrator.
Classification Error item
MFP access error The automatic secure erase fails.
Check item Measures
Setting Data overwriting failed for some reason. If the error still
occurs after rebooting the equipment, start up using the
following procedure:[3] + [C] + [START] 3. HDD formatting
Reinstallation of software or HDD replacement
Classification Error item
MFP access error Clock skew failure to time server
Check item Measures
Setting Check that the time server works properly. Moreover, log into
TopAccess as an administrator, and check that the SNTP setting is
correct.
Classification Error item
MFP access error Print log DB full
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