e-STUDIO2008A/2508A/3008A/3508A/4508A/5008A © 2015 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE AND TROUBLESHOOTING
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[803B] IKEv2 Certificate failed
[803C] IKEv2 secret key authentication failed
[803D] IKEv2 falling back to IKEv1
[803E] IKEv2 ISAKMP SA unavailable
[803F] IKEv2 cryptographic operation failed
Classification Error item
Network error Ipsec error for ikev2 certification failed
Check item Measures
Setting Check
1. CA and user certificate in both MFP and remote peer -
certificate timestamp and IPsec Certificate template
should be valid.
2. CRL DP server name is mapped in MFP’s host table or
DNS entry.
3. Certificate against CRL.
Classification Error item
Network error Ipsec error for ikev2 if secret key auth failed
Check item Measures
Setting Mismatch in IKEv2 Pre Shared Key. Check the PSK in MFP
and peer machine.
Classification Error item
Network error Ipsec error if peer does not support IKEv2 and falling back to
IKEv1
Check item Measures
Setting Remote machine is not supporting IKEv2. Going back to use
IKEv1.
Classification Error item
Network error Ipsec error if ISAKMP SA is not created of destroyed due to
some uncertain condition
Check item Measures
Setting Restart IPsec service on Peer and retry.
Classification Error item
Network error Ipsec error for ikev2 if crypto operation failed
Check item Measures
Setting If Certificates are being used, re-upload the corresponding
certificates using Security Services. Restart IPsec Service on
MFP.
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