Problem Cause Solution
The handheld connection settings conflict
with network settings or VPN client
software.
If you are using a USB cable, use the USB to
PC utility to change the connection method
the handheld uses to connect to the
Windows Mobile Device Center on the
computer. Tap
Start
/
Settings
/
Connections
/
USB to PC Utility
. Clear the
Enable
advanced network functionality
check box.
The handheld stops using the default RNDIS
method to connect to the Windows Mobile
Device Center.
ActiveSync technology
Problem Cause Solution
ActiveSync
technology will not
connect to the
handheld.
The connection is not initiated automatically. In the ActiveSync technology dialog on the
office computer, select
File
/
Connection
Settings
and then tap
Connect
.
The ActiveSync technology does not
recognize the Juno 5 series handheld.
Disconnect the handheld from the office
computer. Restart the office computer.
Reset it (see
Resetting the handheld, page
20
) and then reconnect it to the office
computer.
An incompatible version of ActiveSync
technology is installed.
ActiveSync version 4.5 and later is
compatible with the Juno 5 series handheld.
If version 4.5 or later of the ActiveSync
software is not installed on the office
computer, you can download the latest
version from the Microsoft website.
The connection is not enabled in ActiveSync
on the computer.
In the ActiveSync technology dialog on the
office computer, click File / Connection
Settings. If you are using:
l
a USB cable, make sure that the Allow
USB connection check box is selected
from the drop-down list.
l
a Bluetooth connection, make sure
that the correct port for Bluetooth is
selected. Then open the Bluetooth
control on the handheld. In the Devices
tab, tap the partnership and in the
services list make sure that the
ActiveSync check box is selected.
The connection is not enabled in ActiveSync
on the handheld.
On the handheld, tap
Start
/
ActiveSync
/
Menu
/
Connections
. Make sure that the
Synchronize all PCs using this connection