Problem Cause Solution
application, page 44
) .
Bluetooth file transfer interrupts the
connection.
When you transfer large image or data files,
other Bluetooth connections may stop
responding.To avoid problems, close other
Bluetooth connections before transferring
large files.
An error message
reports “Problem
with Bluetooth
Hardware”.
The integrated Bluetooth radio may have
been deactivated.
Use the Radio Activation Manager to
reactivate the Bluetooth radio. See
Radio
use, page 7
Wi-Fi connections
Problem Cause Solution
The “New Network
Detected” notification does
not appear automatically.
The Wi-Fi radio is off. Tap the wireless icon in the Home
screen or go to the Wireless Manager
and make sure Wi-Fi is on.
The handheld is out of range of the
network.
Move to within range of the network,
then tap /
Settings
/
Connections
/
Wi-Fi
, select the
Network Adaptors
tab
and then set up the connection.
The handheld cannot
connect to a secure site.
The date on the handheld is incorrect Check that the handheld has the date
set correctly on the
Home
screen. If
the date is incorrect, tap the clock icon
on the
Home
screen and then adjust
the date and time.
You cannot configure an
Internet connection.
Within range of more than
one network, you are not
connecting to the network
you would prefer to use.
The radio is connecting to the first
network signal it has received
Tap /
Settings
/
Connections
/
Wi-Fi
,
and select the
Wirless
tab. Tap and
hold the network you would prefer to
use and then select
Connect
.
The “New Network
Detected” notification
appears but the menu bar
and soft key options are not
displayed
Some applications are not fully compatible
with all features of the Windows
Embedded Handheld 6.5 Professional
operating system.
Use the application buttons on the
keypad, as they map to the soft keys in
the menu bar: •To dismiss the
notification, press the right application
button on the keypad. •To connect to
the network, press the left application
button. Alternatively, select a Windows
Embedded Handheld application from
the Start menu, such as the Home
screen or File Explorer, and the menu
bar and soft keys will be displayed
correctly.