INTRODUCTION • 13
CUSTOMER RELATIONS • 13
REPORTING SAFETY DEFECTS • 14
TAKING DELIVERY • 14
MONACO COACH CORPORATION Responsibilities • 14
Dealer Responsibilities •14
Customer Responsibilities • 15
SERVICE SUGGESTIONS • 15
Prepare for the Appointment • 15
Prepare a List • 15
Be Reasonable With Your Requests • 15
No Looking Over the Technicians Shoulder • 16
Inspect the Work Properly • 16
OWNER’S RECORD - SERIAL NUMBERS • 17
OWNER’S RECORD - PERSONAL PROPERTY • 18
OWNER’S RECORD - INSURANCE • 19
VENDOR LIST • 20
SECTION 1
GENERAL INFORMATION
1
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