Manual 37278B GCP-30 Series - Genset Control
© Woodward Page 169/174
Appendix E.
Service Options
Product Service Options
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The following factory options are available for servicing Woodward equipment, based on the standard Wood-
ward Product and Service Warranty (5-01-1205) that is in effect at the time the product is purchased from
Woodward or the service is performed. If you are experiencing problems with installation or unsatisfactory per-
formance of an installed system, the following options are available:
• Consult the troubleshooting guide in the manual.
• Contact Woodward technical assistance (see "How to Contact Woodward" later in this chapter) and discuss
your problem. In most cases, your problem can be resolved over the phone. If not, you can select which
course of action you wish to pursue based on the available services listed in this section.
Returning Equipment For Repair
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If a control (or any part of an electronic control) is to be returned to Woodward for repair, please contact Wood-
ward in advance to obtain a Return Authorization Number. When shipping the unit(s), attach a tag with the fol-
lowing information:
• name and location where the control is installed;
• name and phone number of contact person;
• complete Woodward part numbers (P/N) and serial number (S/N);
• description of the problem;
• instructions describing the desired type of repair.
CAUTION
To prevent damage to electronic components caused by improper handling, read and observe the pre-
cautions in Woodward manual 82715, Guide for Handling and Protection of Electronic Controls, Printed
Circuit Boards, and Modules.
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