Xerox C310 User Manual

Xerox
®
C310 Color Printer User Guide 165
8
Troubleshoot a Problem
This chapter contains:
Printing problems.. ..... .. .. .. .. ....... .. .. .. ....... .. .. .. .. .. ..... .. .. .. ........... .. .. ....... .. .. .. .. .. ..... .. .. .. ........... .. .. .. ..... .. .. .. 166
Network connection problems .. .. .. .. .. ..... .. .. .. ..... .. .. .. .. .. ....... .. .. .. .. .. ..... .. .. .. ..... .. .. .. .. .. ....... .. .. .. .. .. ..... .. .. .. ... 202
Issues with supplies . .. .. .. ....... .. .. ....... .. .. .. .. .. ..... .. .. .. ........... .. .. .. ..... .. .. .. .. .. ..... .. .. .. ........... .. .. .. ..... .. .. .. .. .. ... 205
Hardware options problems ... ..... .. .. .. .. .. .. ..... .. .. .. ..... .. .. .. .. .. ....... .. .. .. .. .. ..... .. .. .. ..... .. .. .. .. .. ....... .. .. .. .. .. ..... .. 206
Clearing Jams. .. .. .. .. .. ..... .. .. .. ........... .. .. .. ..... .. .. .. .. .. ..... .. .. .. ........... .. .. .. ..... .. .. .. .. .. ..... .. .. .. ........... .. .. .. ..... .. 209
Paper feed problems... .. ..... .. .. .. .. .. ..... .. .. .. ....... .. .. .. .. .. ..... .. .. .. .. .. ..... .. .. .. ....... .. .. .. .. .. ..... .. .. .. .. .. ....... .. .. ...... 217
Color quality problems . .. ....... .. .. .. .. .. ..... .. .. .. ..... .. .. .. .. .. ....... .. .. .. .. .. ..... .. .. .. ..... .. .. .. .. .. ....... .. .. .. ......... .. .. .. ... 222
Contacting customer support ..... .. .. .. ..... .. .. .. .. .. ..... .. .. .. .. .. .. ..... .. .. .. ..... .. .. .. .. .. ....... .. .. .. .. .. ..... .. .. .. ..... .. .. .. .. . 226

Xerox C310 Specifications

General

Print technology	Laser
Maximum resolution	4800 x 4800 DPI
Duplex printing mode	Auto
Print resolution black	1200 x 1200 DPI
Warm-up time (from sleep mode)	15 s
Time to first page (black, normal)	6.7 s
Time to first page (color, normal)	7.2 s
Print speed (black, normal quality, A4/US Letter)	33 ppm
Duplex print speed (black, normal quality, A4/US Letter)	16 ppm
Display	LCD
Control type	Buttons
Product color	Blue, White
Display diagonal	2.4 \
Market positioning	Home & office
AC input voltage	220 - 240 V
AC input frequency	47-63 Hz
Power consumption (max)	530 W
Power consumption (off)	0.2 W
Power consumption (standby)	22 W
Power consumption (printing)	360 W
Power consumption (PowerSave)	1.61 W
PCL fonts	6
Printer fonts	PCL, PostScript
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	80000 pages per month
Recommended duty cycle	0 - 6000 pages per month
Number of PostScript fonts	158
Number of print cartridges	4
Page description languages	PCL 5, PCL 6, PostScript 3, XPS
Mac operating systems supported	Mac OS X 10.14 Mojave, Mac OS X 10.15 Catalina, Mac OS X 10.15.3 Catalina, Mac OS X 11.0 Big Sur, Mac OS X 12.0 Monterey
Server operating systems supported	Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2019
Windows operating systems supported	Windows 10, Windows 11, Windows 8, Windows 8.1
Total input capacity	251 sheets
Total output capacity	125 sheets
Maximum input capacity	901 sheets
Paper tray 1 input capacity	250 sheets
Total number of input trays	1
Maximum number of input trays	3
Multi-Purpose tray input capacity	1 sheets
Custom media width	98 - 216 mm
Maximum print size	216 x 356 mm
Custom media length	148 - 356 mm
Paper tray media types	Bond paper, Card stock, Envelopes, Glossy paper, Heavy paper, Labels, Letterhead, Lightweight paper, Plain paper, Pre-Printed, Recycled paper, Rough paper
Paper tray media weight	60 - 200 g/m²
ISO A-series sizes (A0...A9)	A4, A5, A6
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	60 - 216 g/m²
Cables included	AC
Included cartridge capacity (CMY)	1500 pages
Included cartridge capacity (black)	1000 pages
USB connector	USB Type-A / USB Type-B
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Cabling technology	10/100/1000Base-T(X)
Ethernet LAN data rates	1000 Mbit/s
Mobile printing technologies	Apple AirPrint, Mopria Print Service
Internal memory	1024 MB
Sound pressure level (printing)	50 dB
Sound pressure level (duplex printing)	52 dB
Operating temperature (T-T)	10 - 32.2 °C
Operating relative humidity (H-H)	15 - 80 %
Harmonized System (HS) code	84433210
Package depth	600 mm
Package width	500 mm
Package height	400 mm
Package weight	23800 g

Weight and Dimensions

Depth	421 mm
Width	442 mm
Height	308 mm