CONFIDENTIAL AND OTHER HELD DOCUMENTS DO NOT PRINT
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SStteepp 11
1 From the control panel, check if
the documents appear in the
Held Jobs list.
If the documents are not listed,
then print the documents using
the Print and Hold options.
2 Print the documents.
Are the documents printed?
The problem is solved. Go to step 2.
SStteepp 22
The print job may contain a
formatting error or invalid data.
• Delete the print job, and then
send it again.
• For PDF files, generate a new
file, and then print the
documents.
Are the documents printed?
The problem is solved. Go to step 3.
SStteepp 33
If you are printing from the
Internet, then the printer may be
reading the multiple job titles as
duplicates.
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1 Open the Printing Preferences
dialog.
2 From the Print and Hold section,
select KKeeeepp dduupplliiccaattee
ddooccuummeennttss.
3 Enter a PIN.
4 Resend the print job.
FFoorr MMaacciinnttoosshh uusseerrss
1 Save and name each job
differently.
2 Send the job individually.
Are the documents printed?
The problem is solved. Go to step 4.
194
Xerox
®
C310 Color Printer User Guide
Troubleshoot a Problem
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