Issues with supplies
REPLACE CARTRIDGE, PRINTER REGION MISMATCH
To correct this problem, purchase a cartridge with the correct region that matches the printer region, or purchase a
worldwide cartridge.
• The first number in the message after 42 indicates the region of the printer.
• The second number in the message after 42 indicates the region of the cartridge.
TTaabbllee 88..11 PPrriinntteerr aanndd ttoonneerr ccaarrttrriiddggee rreeggiioonnss
RREEGGIIOONN NNUUMMEERRIICC CCOODDEE
Worldwide or Undefined region 0
North America (United States, Canada) 1
European Economic Area, Western Europe, Nordic
countries, Switzerland
2
Asia Pacific 3
Latin America 4
Rest of Europe, Middle East, Africa 5
Australia, New Zealand 6
Invalid region 9
Note: To find the region settings of the printer and toner cartridge, print the print quality test pages. From
the control panel, navigate to: SSeettttiinnggss > TTrroouubblleesshhoooottiinngg > PPrriinntt QQuuaalliittyy TTeesstt PPaaggeess.
NON-XEROX PARTS AND SUPPLIES
The printer has detected a non-Xerox part or supply installed in the printer.
Your Xerox printer is designed to function best with genuine Xerox parts and supplies. Use of third-party parts or
supplies can affect the performance, reliability, or life of the printer and its imaging components.
All life indicators are designed to function with Xerox parts and supplies and can deliver unpredictable results if
third-party parts or supplies are used. Imaging component usage beyond the intended life may damage your Xerox
printer or associated components.
WWaarrnniinngg:: Use of third-party supplies or parts can affect warranty coverage. Damage caused by the use
of third-party supplies or parts may not be covered by the warranty.
To accept any and all of these risks and to proceed with the use of non-genuine supplies in your printer, press and
hold X and OK simultaneously for 15 seconds.
If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a
genuine Xerox supply or part. For more information, refer to Using Genuine Xerox Parts and Supplies.
Xerox
®
C310 Color Printer User Guide 205
Troubleshoot a Problem