Xerox COLORQUBE 8570 Service Manual

October 2012
2-58
ColorQube 8570/8870 Service Manual
93,966 ~ 93,969, 93,982 ~ 93,985
Revised, 3rd Revision - Xerox Internal Use Only
Fault Messages and Codes
Replace the Ink Loader (REP 1.8).
Re-insert a stick into the printer. Does the error persist after the ink loader door "C" is
closed?
YN
Did the ink stick click when inserted?
YN
Replace the Ink Loader (REP 1.8).
Inform customer of procedure for removing and re-inserting sticks if it happens again.
Replace the Ink Loader (REP 1.8).
93,982 ~ 93,985 Ink Load Obstruction Faults
An Ink Loader error has occurred. The following troubleshooting procedure applies to these
errors.
Initial Actions
• DO NOT REBOOT THE PRINTER - this could cause head overfill.
• Check for ink spills around the Printhead.
• Check the Ink Loader for bent melt tips.
• Check the Ink Loader power cable misrouting around melt tips.
• Check height of ink levels in the head reservoir.
Troubleshooting Reference
Applicable Parts (Chapter 5 - Parts List)
• Ink Loader & Bezel, PL 1.1 Item 8
• Printhead Assembly, PL 2.1 Item 3
• Xerox Ink Sticks
Procedure
Remove the Printhead (REP 2.3) to inspect for ink spills. Clean if necessary. Check the reser-
voir for evidence of overfill. Is the head overfilled or the Purge Tube full of ink?
YN
Remove the Ink Loader (REP 1.8) and inspect the melt tip for color that is failing. Is the
melt tip bent or angled incorrectly?
YN
Is any ink hanging from the bottom of the Ink Loader that is not on the metal
heater? (Look for ink debris on top of the Printhead. Ink dust is normal, pools
of frozen ink is not normal.)
YN
Inspect the Ink Loader for any cabling or obstruction to the melt tips. Is there
any obstruction?
YN
Replace the Printhead Assembly (REP 2.3).
Reroute the wiring cables or remove obstruction.
Reroute the wiring cables.
Replace the Ink Loader (REP 1.8).
Replace the Printhead Assembly (REP 2.3).
Table 1 Applicable Fault Codes
93,982 Black obstructed, reservoir not filled
93,983 Magenta obstructed, reservoir not filled
93,984 Cyan obstructed, reservoir not filled
93,985 Yellow obstructed, reservoir not filled
A B

Xerox COLORQUBE 8570 Specifications

General

Print Technology	Solid Ink
Monthly Duty Cycle	Up to 85, 000 pages
First Page Out Time (Color)	As fast as 5 seconds
First Page Out Time (B&W)	As fast as 5 seconds
Memory (Maximum)	1 GB
Output Capacity	350 sheets
Supported Operating Systems	Windows, Mac OS, Linux
Print Speed	Up to 40 ppm color / 40 ppm black
Connectivity	USB 2.0, Ethernet
Print Languages	PCL 6, PostScript 3, PDF