Copyright © 2012 by Xerox Corporation. All rights reserved. 604E56261 Page 5
Step Check List Items to
Complete
Value or
Result
What to look for
4
When any of the
following fault codes
is displayed:
093.982 - Black
093.983 - Magenta
093.984 - Cyan
093.985 - Yellow
Replace the Printhead.
Replace the Ink stick.
5
Has the printer had a
Printhead replaced
before for a weak or
missing jet problem?
YES
NO
Circle one
If YES, replace the Wiper Assembly. Proceed to Step 8.
The new Wiper Assembly may take 6 purges to achieve optimal
performance.
Ensure the Wiper Assembly is correctly aligned with the Printhead.
If the missing jet(s) recovers, the repair is complete.
6
Is the Wiper
Assembly correctly
aligned?
YES
NO
Circle one
Is the Wiper Assembly out of alignment (not parallel with the Printhead
Faceplate)?
If YES, perform the Wiper Alignment procedure as described in the
ColorQube 8570/8870 or 8700/8900 Service Manual.
7
Print Service Test
Print 2: Weak and
Missing Jets.
Is severe color mixing
apparent?
YES
NO
Circle one
Is there color mixing from one row to the next row for the same jet?
Note: Some color mixing is normal following a purge cycle. It usually
clears after one or two prints.
If YES, replace the Wiper Assembly. Repeat Step 5.
If you see severe color mixing on a Wiper that has over 40,000 prints,
replace the Wiper Assembly.
8
Visually check the
Printhead Faceplate.
Is the Faceplate
contaminated?
YES
NO
Circle one
Are there streaks, smudges, or a scum of wax in the jet area of the
Printhead (outlined in red in the illustration)?
Example of Bad Wipe Action
If YES, replace the Wiper Assembly.
Repeat the checklist stating in Step 5.
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