Xerox ColorQube 8900 - Page 211

Troubleshooting
ColorQube 8700/8900 Color Multifunction Printer 211
User Guide
Probable Causes
Solutions
The label sheet is facing the wrong way in
the tray or labels have been removed from
the sheet.
 Load label sheets according to the instructions from
the manufacturer.
 Print only on one side of the sheet of labels.
 Use full sheet labels only.
 Load labels face down in Tray 1.
 Load labels face up in any 525-sheet paper tray.
Envelopes are loaded incorrectly in the
paper tray.
Load the envelopes in the paper tray short-edge feed with the flaps
closed. For details, see Envelopes in Printing on Special Paper on
page 58.
Jams in the Document Feeder
Probable Causes
Solutions
Using paper of the wrong size, thickness,
or type.
Use only Xerox
®
approved paper. For details, see Supported Paper
on page 44.
Making 2-sided copies using hole
punched paper.
Make 1-sided copies when using hole punched paper in the
document feeder. Use the document glass.
Using wrinkled or folded paper.
Use the document glass.
The documents loaded in the document
feeder exceed the maximum
capacity allowed.
Place fewer documents in the document feeder.
The document feeder width guides are not
adjusted to fit the width of the document.
Adjust the paper guides so that they fit against the originals.
Paper Jam Message Stays On
Probable Causes
Solutions
Some paper remains jammed in the printer.
Recheck the media path and make sure that you have removed all of
the jammed paper.
One of the printer doors is open.
Check the doors on the printer. Close any door that is open.
2-Sided Printing Jams
Probable Causes
Solutions
Using paper of the wrong size, thickness,
or type.
 Use only Xerox
®
approved paper. For details, see Supported
Paper on page 44.
 Do not use envelopes, labels, reloaded paper, or paper heavier
than 122 g/m² for automatic 2-sided printing.