Xerox WorkCentre 5230A User Manual

349
15 Problem Solving
This chapter describes solutions to problems that you may come across while using the
machine. The machine has certain built-in diagnostic capabilities to help identify
problems and faults, and displays error messages whenever problems or conflicts
occur. There is also a section on troubleshooting common faults.
Fault Clearance Procedure – page 349
Paper Jams – page 350
Document Jams – page 361
Stapler Faults – page 362
Common Problems – page 366
Network-related Problems – page 370
Fault Codes – page 390
Xerox Welcome Center – page 429
Fault Clearance Procedure
If a fault or problem occurs, there are several ways in which you can identify the type
of fault. Once a fault or problem is identified, establish the probable cause, and then
apply the appropriate solution.
• If a fault occurs, first refer to the screen messages and animated graphics and clear
the fault in the order specified.
• If the problem is not solved by following the screen messages and graphics, refer to
Common Problems on page 366 and apply the appropriate solution as described.
• Also refer to the fault codes displayed on the touch screen in Machine Status mode.
Refer to
Fault Codes on page 390 for an explanation of some of the fault codes and
corresponding corrective actions.
• In some cases, it may be necessary to switch the machine off and then on. Refer to
Power On/Off in the Product Overview chapter of the User Guide.
NOTE: Failure to leave at least 20 seconds between a power off and a power on can
result in damage to the hard disk in the machine.
• If the problem persists, or a message indicates that you should call for service, refer
to
Network-related Problems on page 370 .
NOTE: In the event of a power failure, all the queued jobs will be saved on the
machine's hard disk. The machine will resume processing queued jobs when the
power to the machine is restored.

Xerox WorkCentre 5230A Specifications

General

Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Economical printing	Yes
Time to first page (black, normal)	4.3 s
Print speed (black, normal quality, A4/US Letter)	30 ppm
Power supply type	AC
Dimensions (WxDxH)	640 x 652 x 1113 mm
Power requirements	220 – 240V, 50/60 Hz
Printer management	SNMPv1, SNMPv2c, SMTPv3, TCP/IP, IP
Networking features	Fast Ethernet
All-in-one functions	Copy, Scan
Standard media sizes	89 x 98.4mm - 297 x 420mm
Maximum internal memory	0.768 GB
Color all-in-one functions	scan, n
Compatible operating systems	Windows XP/Server 2003/Server 2008/Vista/7 Mac OS X 10.3 – 10.5 AIX 5Iv5.3 HP UX 11.0, 11i v2 Solaris 8/9/10 Linux Fedora Core 1/5 RedHat Enterprise Linux 4 SUSE x10
Dimensions (W x D x H) (imperial)	25.2 x 25.7 x 43.8 \
Acoustic power emissions (active, print, copy or scan)	72/38 dB
Scanner type	Flatbed scanner
Input color depth	24 bit
Maximum scan area	297 x 432 mm
Image formats supported	JPG, TIF
Copier resize	25 - 400 %
Maximum copy resolution	600 x 600 DPI
Maximum number of copies	999 copies
Copy speed (black, normal quality, A4)	30 cpm
Total input capacity	1100 sheets
Total output capacity	500 sheets
Maximum input capacity	5100 sheets
Auto document feeder (ADF) input capacity	75 sheets
Internal memory	512 MB
Processor family	PowerPC
Internal storage capacity	40 GB
Sound pressure level (printing)	22 dB
Display	-
Market positioning	Business
Envelopes sizes	C5, DL
Maximum print size	297 x 420 mm
Media weight (tray 1)	60 to 105 g/sm2
Paper tray media types	Bond paper, Plain paper, Pre-Printed, Recycled paper
Non-ISO print media sizes	Legal
ISO A-series sizes (A0...A9)	A3, A4, A5
ISO B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A3
Multi-Purpose Tray media weight	60 - 215 g/m²
Supported network protocols (IPv4)	TCP/IP, IPv6HTTP/HTTPS, LPR/LPD
Standard interfaces	USB 2.0
Power consumption (standby)	95 W
Power consumption (average operating)	615 W
Sustainability certificates	ENERGY STAR
Maximum duty cycle	100000 pages per month
Recommended duty cycle	12000 pages per month
Operating temperature (T-T)	10 - 28 °C
Operating relative humidity (H-H)	15 - 85 %