User Guide for Yealink VC110 Video Conferencing Endpoint
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2. Click Start to begin capturing signal traffic.
3. Recreate the error to be documented in the trace.
4. Click Stop to stop the capture.
5. Click Export to open the file download window, and then save the file to your local
endpoint.
You can also configure the count, bytes and filter type of the packet before exporting PCAP
trace. For more information, contact your system administrator.
To export a PCAP trace via the remote control:
Before capturing packets, you need to insert a USB flash drive to the USB port on the VC110
all-in-one unit to store packets. Make sure the USB feature is enabled.
1. Long press when the endpoint is idle or during a call.
The display device prompts “Onekey-capture is running, press the Backspace key for 2s to
turn off it?”.
2. Long press for 2 seconds to stop capturing packets.
The packets are saved in the yealink.debug folder on your USB flash driver.
How to export endpoint log?
We may need you to provide your phone configurations to help analyze your problems. You can
export the endpoint log to the local endpoint or designated log server.
To export the endpoint log to a local PC via the web user interface:
1. Click on Settings->Configuration.
2. Mark the Local radio box in the Export System Log field.
3. Select 6 from the pull-down list of System Log Level.
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