Telephony
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Hunt Groups
A hunt group is an internal call number which can reach multiple users. An incoming
call is signalled to all users of a hunt group. A hunt group is configured in the Config-
urator in the Telephony: Groups: Hunt groups menu. Call signalling is independent
of the Type setting in the hunt group:
• Parallel setting: all users of the hunt group are called simultaneously.
• Linear, Cyclical or Statistical setting: the users of a time-dependent hunt group
are call successively. The user called first is determined by the respective setting.
The users of a hunt group can also configure their own respective call forwarding. For
this, you need to activate the Call forwarding of members possible option for the
desired hunt group on the Telephony: Groups: Hunt Groups page. The call for-
warding history is forwarded to multiple users and continued separately respectively.
When a call forwarding loop is detected for a user, no further call signalling takes
place for this user. This user is not called in a parallel hunt group. This user is skipped
in a time-dependent hunt group.
Forwarding hunt groups
Using a call forwarding chain, you can include a further hunt group as a user in a par-
allel hunt group.
Note
Time-dependent hunt groups do not permit including any additional hunt groups.
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