Call Queue
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Note
As calling fax machines often operate with the “voice” service indicator (e.g. on ana-
logue ports), you should assign ports for fax machines on the OpenCom 100 to a
user group without a queue.
Queues can be combined with the “call forwarding,” “pickup” and “hunt group” func-
tions, for example, in order to configure an enquiry station for an operator.
Activation of Queues
Queues can be activated on a per user group basis. On delivery the default set, for all
preset groups, is off.
When using queues, it often makes sense to activate call waiting protection. For this
purpose, Call waiting protection authorisation must be allocated to the user group,
and call waiting protection must be activated on the terminal.
Furthermore it is sensible to combine queues with the Announcer at busy function.
When a caller calls a subscriber who is busy then they will hear a “central welcoming
text”, for example, “Here is company XYZ. You will be immediately connected”. The
function Announcer at busy can be set in the Telephony: Call Distribution:
Incoming or Telephony: Call Distribution: Incoming DDI menu. Central welcoming
texts can be recorded using the programme package OpenVoice.
You should configure a new user group (e.g. “Operators”) and activate the authorisa-
tions Call queue, Call waiting protection and, if necessary, Call forwarding. If users
belong to this group, a queue will be activated automatically for all telephone
numbers assigned to them.
Call Forwarding
Forwarded calls of the forwarding type “Immediately” and “On busy” have priority
over queues. The queue of the forwarding telephone is not used for forwarding calls
in this manner.
During the configuration of this type of call forwarding, the contents of the queue are
not transferred to the target terminal. If there are still calls in the queue when the call
forwarding function is activated, these calls can only be accepted on the source ter-
minal.
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