Allworx
®
Verge™ IP Phone Series User Guide
Page 22 866.ALLWORX * +1 585 421 3850
www.allworx.com
Version: D Revised: June 1, 2017
To transfer an active call:
1. Press the Call Transfer ( ) function button. If necessary, select a transfer type.
2. Do one of the following:
• dial another extension or external phone number.
•press an available Call Appearance programmable button (this activates the Attended
Transfer mode) and then:
• press the Calls soft key and select a call history listing.
• press the Redial programmable button (if available) to call the last number dialed.
•press an available Line Appearance programmable button (this activates the Attended
Transfer mode), and then dial the phone number.
•press a Contact or BLF programmable button.
•press a Call or Line Appearance programmable button (this activates the Attended
Transfer mode) and dial the recipient’s phone number.
•press the Intercom ( ) function button, dial the target number, and then press Transfer.
•press the Contact ( ) function button, locate the contact, and press the Select button. If
the Personal Contacts are set to Restricted, Allworx users must enter the assigned
credentials, and then press the Done soft key to access the Personal Contacts.
Call Transfer Programmable Button LED
solid red transfer process initiated.
More function button displays additional soft keys to manage the call.
Soft Keys Available
Cancel stop the transfer and return the call to the user. No further action.
To VM send the incoming call directly to voicemail (only available for: Call Appearance, Intercom, and
ACD Appearance). The Messages
() function button lights red if the caller leaves a message.
Attended announce the call to the recipient before the transfer is complete.
Back return to the starting Call Transfer screen. Available on the Call Transfer Option: To VM.
Calls open the Call History screen. Available on the Call Transfer Option: To VM.
Redial dial the last number in the call history.
Transfer complete the call transfer action. Available after pressing the Attended soft key.
Merge Calls provide audio for all callers. Available after pressing the Attended soft key.
Dismiss return to the idle status. Available after pressing the Attended > Transfer soft key.
Add Contact open Add Contact screen (available for callers not in the Contacts). See “Add Contact” on page 36
for more information. Available after pressing the Attended > Transfer soft key.
If the Cell Phone Dialing setting is enabled on the Verge IP phone, using the Call Appearance
programmable button or Intercom function button requires pressing the send ( ) soft key. Cell Phone
Dialing is not available with Line Appearance calls.
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