Allworx
®
Verge™ IP Phone Series User Guide
Page 48 866.ALLWORX * +1 585 421 3850
www.allworx.com
Version: D Revised: June 1, 2017
To manage voicemail messages:
Log in to the Audio Message Center and play the message. Select an option from the table below to
manage the voicemail. Options 1 and 9 are only available if an Allworx user left the voicemail message.
The Allworx system automatically saves the voicemail messages unless the user specifically chooses to
delete the message.
* + <extension>
Call any internal extension. This option is not announced during the menu prompts.
If connected to voicemail, call another internal extension by dialing * + extension on the
numeric keypad or dial “0” for the operator. When dialing the new extension:
Example: Mary calls John’s extension, but John’s voicemail answers. Mary decides she would
rather talk to Jim instead of leaving a voicemail message. She dials *102 and immediately
transfers to Jim’s extension.
Key
During
message
After
message
Option
*1 1
Reply to this message - Allworx Users only.
• Enter an extension to reply to the message. The Allworx system plays the selected user’s
contact information. Select one of the options:
• Record a message, and then press the # key when complete. Select one of the following
options:
*2 2
Forward this message - Allworx Users only. Follow the steps for Reply to this message.
NOTE: Verge IP phone users are not required to record an introduction prior to forwarding the
voicemail message.
*3 3
Delete the message.
Key Option
• Outgoing message is playing
The Allworx system places the call immediately.
• During or after leaving a
message
The Allworx system delivers the message, and then
transfers the caller to the dialed extension.
• <extension number>
Enter another user’s extension for the voicemail message.
• 9
To send the message to each Allworx user on the system - if
enabled (digits may vary per system). Please check phone
functions tab of the My Allworx Manager page or consult
the Allworx administrator.
Key Option Key Option
1 or hang up
Send the message
#
Cancel the message
2
Review the message
*
Hear these options again
3
Change the message
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