126
NEO 1 and NEO 2
User Manual
TROUBLESHOOTING
Reinstalling or Repairing Keys on the NEO Keyboard
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What should I do if I spill something on my NEO?
If you’ve spilled water, follow these steps:
1. Remove all power sources (batteries, USB cable, AC adapter, and the
rechargeable battery pack).
2. Dry the NEO using a canned air dusting product or hair dryer (on air only
or low heat setting).
3. When the NEO is dry, reconnect the power sources and try turning the
NEO on.
4. If the NEO doesn’t turn on or malfunctions, contact Technical Support.
If you spilled something other than water, contact Technical Support
immediately for assistance. Don’t let the NEO sit for an extended period
before consulting Technical Support. The cleanup measures that Technical
Support will suggest aren’t likely to work if you don’t deal with the spill soon
after it occurs.
When I use Kid Works and Student Writing Center on my computer, I can’t
seem to send text from my NEO.
With graphic-intensive programs such as these, you need to use the slowest
transfer speed. Change the transfer speed by following the instructions on
page 73 and choosing Very Slow (1).
If you still lose data sending to Kid Works 2, turn Sound Effects off by
deselecting it under the Kid Works 2 Options menu.
Reinstalling or Repairing Keys on the NEO Keyboard
In the unlikely event that one of the NEO keys comes off the keyboard, you
can probably reinstall it yourself by following the instructions on the next few
pages. Read through all the instructions before reinstalling the keys.
If the spacebar has come off, see “Reinstalling the Spacebar” on page 129.
If only the cap has come off the key (not the white plastic scissors assembly),
follow the steps in “Reinstalling the Key Cap Only” on page 127.
If the white plastic scissors assembly has come off in addition to the key cap,
follow the steps in “Reinstalling the Scissors Assembly” on page 128.
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