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Modero VG Series Touch Panels - Instruction Manual
Troubleshooting Information (Cont.)
Symptom Solution
My Modero panel can’t obtain a DHCP
Address
In requesting a DHCP Address, the DHCP Server can take up to a few minutes to provide the
address.
• Verify there is an active Ethernet connection attached to the rear of the Modero before
beginning these procedures.
• Select Diagnostics > Network Address, from the Main menu and verify the System number.
• If the IP Address field is still empty, give the Modero a few minutes to negotiate a DHCP
Address and try again.
My NXT-BP battery pack is blinking when I
check the battery life indicator.
• A blinking battery life LED indicates that there is less than 10% power charge remaining on
the battery.
• It is recommended that you fully charge the battery either in the NXA-BASE/B battery base
or in the NXT-CHG battery charger.
• Refer to the NXA-BASE/B Battery Base Kit (FG2255K) section on page 39 for more
information.
I was using the power from PSN, and when
I connected my NXA-BASE/B battery base
to the active panel, my screen went blank.
• Modero battery bases can not be "hot-swapped" or replaced without powering down the
Modero and removing the PSN connector.
If you are currently using a direct power connection to the panel and then wish to connect
an NXA-BASE/B.
First, power-down the panel and detach the rear power connection. Then, remove any
batteries from within the NXA-BASE/B and connect the battery base to the underside of
the panel.
After connecting the base to the un-powered panel, then run power to the panel by either
reconnecting the power cable to the rear of the panel or inserting the NXT-BP batteries
into the NXA-BASE/B.
• Refer to the NXA-BASE/B Battery Base Kit (FG2255K) section on page 39 and Installing the
NXA-BASE/B to an NXT Modero Panel section on page 40 for more information.
My WEP doesn’t seem to be working. • WEP will not work unless the same default key is set on both the panel and the AP.
• For example: if you had your access point set to default key 4 which was 01:02:03:04:05
and you set the Modero to key 1 which was also 01:02:03:04:05 it will not work. You have
to set key 4 on the Modero to 01:02:03:04:0.
I can’t seem to completely charge my
batteries from within an NXA-BASE/B
connected to a power supply.
NXT-BP batteries can be charged from either an external NXT-CHG battery charger or from
within the NXA-BASE/B located below an NXT panel.
• The NXA-BASE/B Battery base should be updated with the latest firmware (part of the
Modero firmware KIT file) from www.amx.com.
• The base can only charge batteries while the NXT panel is in Sleep Mode. If the panel
parameters are set to their highest values, the priority for the power draw becomes the
active panel functions and no power is routed to the base for charging.
• Adjust the Display Timeout value to allow the panel to commence the Sleep Mode and
begin charging batteries within the base (drawing power from a PSN).
• Refer to the NXA-BASE/B Battery Base Kit (FG2255K) section on page 39 for more
information.
NetLinx Studio only detects one of my
connected Masters.
Each Master is give a Device Address of 00000.
• Only one Master can be assigned to a particular System number. If you want to work with
multiple Masters, open different instances of NetLinx Studio and assign each Master its own
System value.
• Example: a site has an NXC-ME260/64 and an NI-4000. In order to work with both units.
The ME260/64 can be assigned System #1 and the NI-4000 can then be assigned System
#2 using two open sessions of NetLinx Studio 2.
I can’t seem to connect to a NetLinx
Master using NetLinx Studio
•From the Settings > Master Comm Settings > Communication Settings > Settings (for
TCP/IP), uncheck the "Automatically Ping the Master Controller to ensure availability".
• The pinging is to determine if the master is available, and to reply with a connection failure
instantly if it is not. Without using the ping feature, you will still attempt to make a
connection, but a failure will take longer to be recognized. Some firewalls and networks do
not allow pinging, though, and the ping will then always result in a failure.
• When connecting to a NetLinx Master controller via TCP/IP, the program will first try to
ping the controller before attempting a connection. Pinging a device is relatively fast and
will determine if the device is off-line, or if the TCP/IP address that was entered was
incorrect. If you decide NOT to ping for availability and the controller is off-line, or you have
an incorrect TCP/IP address, the program will try for 30-45 seconds to establish a
connection.
Note: If you are trying to connect to a Master controller that is behind a firewall, you may
have to uncheck this option. Most firewalls will not allow ping requests to pass through for
security reasons.
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