- INSTALLER 7 & 11kW HRC
70
HIGH TEMPERATURE HEAT PUMP
MANUAL -
51
8 - WARRANTY
8.1 - Warranty limits
The warranty does not apply to defects or damage caused by situations
or events such as:
- Misuse, abuse, negligence, improper transport or handling
- Incorrect installation, or installation which has been carried out
without respecting the installer and user instructions and best
practice.
- Insu cient maintenance
- Modi cations or changes carried out on the appliance
- Impact from foreign objects, re, earthquakes, oods, lightning,
ice, hailstones, hurricanes or any other natural catastrophe
- Movement, imbalance, collapse or settling of the ground or the
structure where the appliance is installed
- Any other damage which is not due to product defects.
AUER does not guarantee against discolouration or damage sustained
due to air pollution or the appliance being exposed to chemical
products or bad weather conditions.
AUER products are not guaranteed against dirt, grime, stains, rust, or
marks which have occurred naturally on the surface of the appliances.
AUER is not responsible for variations in colour.
8.1.1 - General information
The warranty covers the HRC
70
Heat Pump and HRC
70
Pilot
components for a period of two (2) years, starting from the date the
appliance was activated, if the warranty voucher was sent back to the
manufacturer. In the absence of this document, the date of manufacture
will be used to determine the start date.
If the appliance is commissioned by an AUER-approved technical
centre you will be entitled to an extra year on your warranty: a
comprehensive warranty will apply for the rst year (parts, labour
and on-site support) followed by two more years for parts.
The appliance is guaranteed against all manufacturing defects, provided
that it was installed according to the instructions provided in this manual
and in compliance with all current rules and regulations in the country
of installation. All electrical connections should comply with the C15-100
standard.
Under no circumstances does a faulty part warrant the replacement of
the whole appliance.
The warranty only applies to parts which we (AUER) identify as having
been defective at manufacture. If necessary, the part or product should
be returned to the manufacturer, but only with prior agreement from
our technical department. Labour, transport and packaging costs are
the responsibility of the user. Repairs on a device will not result in
compensation.
The parts warranty ends at the same time as the appliance warranty. The
warranty only applies to the appliance and its components and excludes
any part or installation - electrical or hydraulic - external to the appliance.
The warranty will not apply where there has been no maintenance,
insu cient or improper maintenance carried out on the appliance.
It is essential to carry out regular annual maintenance on your appliances
and installation to ensure sustained use and durability. This maintenance
should be carried out by your installer or by an
AUER-approved technical centre. If it is not, the warranty will be null and
void.
All work on the refrigerant circuit MUST be carried out by a quali ed
professional with a category 1 certi cate of aptitude. It is forbidden to
release refrigerant into the atmosphere. It is mandatory to recover the
refrigerant uid before any work is undertaken on the circuit. The HRC
70
Heat Pump uses
type R290 refrigerant. Given the ammable nature of this uid, all work
must be undertaken with suitable equipment and in accordance with
current regulations.
If an appliance is presumed to be the cause of any damage, it must not
be moved or tampered with before an expert assessment has been
carried out.
8.1.2 - Cases (non limited) for exclusion
from warranty
8.1.2.1 - Heating circuit water
8.1.2.2 - Handling
8.1.2.3 - Installation site
8.1.2.4 - Electrical connections
Cases (non limited) for exclusion from the warranty:
- Not rinsing the heating circuit
- Using rainwater or water from a well
- Not treating the water for lling the heating circuit according to the
instructions in the installer instruction manual
Cases (non limited) for exclusion from the warranty:
- Any damage sustained by impacts or falls during handling after
delivery from the factory.
- Deterioration in the condition of the appliance where it has not
been handled in compliance with the instructions provided in this
manual.
- Deterioration in the condition of the HRC
70
Heat Pump because it
has been leaning to the side or laid at.
Cases (non limited) for exclusion from the warranty:
- Placing the HRC
70
Pilot in a place where it could be subject to ice or
other bad weather conditions
- Lack of protection against frost and ice for the appliances and
installation
- Installing the Heat Pump on ground which cannot support its
weight or tting the HRC
70
Pilot on a vertical surface which is not
adapted to the weight of the appliance
- Not respecting a horizontal position for the Heat Pump
- Not positioning the appliances in accordance with the instructions
in the installer manual.
Costs incurred due to access di culties are not the manufacturer’s
responsibility.
Cases (non limited) for exclusion from the warranty:
- Faulty electrical connection which does not comply with the
current national installation standards
- Not following the connection diagrams in the instruction manual
- Power supply being signi cantly over or under the required
voltage
- Failure to comply with supply cable sections
- Absence of, or insu cient, electrical protection throughout the
appliance (fuses / circuit breakers, grounding etc.)
8.1.2.5 - Hydraulic connections
8.1.2.6 - Accessories
8.1.2.7 - Maintenance
Cases (non limited) for exclusion from the guarantee:
- Inversing the incoming / outgoing water connections
- Water pressure superior to 2.5 bar
- Absence of, incorrect tting of or obstruction of pressure relief
valve
- External corrosion due to piping not being correctly sealed or
condensates not draining properly
- Unsuitable connections for draining and recovering condensates
- Installation which does not comply with the instructions provided
in the installer manual.
The warranty does not cover faults or defects resulting from:
- installation of accessories which do not comply with our
recommendations
- use of accessories which were not provided by us.
Cases (non limited) for exclusion from the warranty:
- Not respecting maintenance instructions given in the installer
manual
- Not maintaining:
. the evaporator
. the condensates drainage system
- Not using parts issued by the manufacturer
- Outer casing and bodywork being subjected to any external
damage
- Abnormal sludge levels
- Not cleaning the protective lters.
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