Declining an incoming call
You can
decline an incoming call by pressing the Decline context-sensitive soft key. You can
decline a call with or without giving a reason. You can create custom decline reasons, and you
have the option of selecting one. If you do not choose a custom decline reason, the IP
Deskphone sends the default message: User has declined call.
Note:
The Call Decline feature is not available for all call servers. Contact your system
administrator or service provider to determine if this feature is available to you.
The treatment that an incoming call receives when Call Decline is invoked depends upon the
call server. In a SIP environment, the caller receives a Call Declined message, and they no
longer hear ring back. In a non-SIP environment, the caller can continuously hear a ring
back.
To decline an incoming call:
Decline 1. Press the Decline context-sensitive soft key to
decline an incoming call.
New
2. Choose one of the following:
•
Press the
Up/Down navigation key to highlight a
Decline Call Reason.
• Press the New context-sensitive soft key to create
a new decline reason to send. For more
information, see
Creating a new Call Decline
Reason on page
85.
Note:
Highlight None to
use the default system message
User has declined call.
Send
Back
3. Choose one of the following:
• Press the
Send context-sensitive soft key to send
the selected decline reason to the caller.
• Press the Back context-sensitive soft key to abort
the call decline and return to the incoming call
screen.
Receiving a call
84 Avaya 1230 IP Deskphone with SIP Software User Guide November 2013
Comments? infodev@avaya.com
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