Ignoring an incoming call
You can terminate an incoming call alert without answering the call or sending a Decline Call
reason by pressing the Ignore context-sensitive soft key or by pressing the Goodbye fixed
key. The caller continues to hear the ringing tone but is unaware that you are ignoring the
call.
You can configure the Call Ignore feature to either Local or Network. When Call Ignore is
configured to Local, only that IP Deskphone is affected, and it stops ringing when you press
the Ignore context-sensitive
soft key. When Call Ignore is configured to Network and you press
the Ignore context-sensitive soft key, the IP Deskphone stops ringing, and a message is sent
to the network indicating that you are busy at all SIP IP Deskphones you are logged on to, and
that server should stop trying to contact you.
To configure the Ignore feature to Local or Network press the Prefs context- sensitive soft key,
select Feature Options, and then select Call Ignore Action from the menu. Press the Change
context-sensitive key to change the Call Ignore setting to either Call Ignore: Local, or Call
Ignore: Network.
Note:
When you are on active call and you receive an incoming call, do not press the Goodbye
fixed key to ignore an incoming call. If you press the Goodbye fixed key, the current call
disconnects. Press the Ignore context-sensitive soft key to ignore the incoming call.
To ignore an incoming call:
Prefs 1. Press the Prefs context-sensitive soft key, select
Feature Options, and then select Call Ignore
Action
from the menu.
Change
2. Press the Change context-sensitive key to
change the Call Ignore setting to either Call Ignore:
Local or Call Ignore: Network
Ignore
3. To terminate an incoming call alert and ignore the
incoming call, do one of the following:
• Press the
Ignore context-sensitive soft key to
terminate an incoming call.
• Press the Goodbye fixed key when you are not on
an active call.
Receiving a call
88 Avaya 1230 IP Deskphone with SIP Software User Guide November 2013
Comments? infodev@avaya.com
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