Avaya


Definity Operation Manual

Contents
iv DEFINITY ECS Console Operations
Using the features 33
■ Speeding up the console 34
Using Auto Start 34
Speed dialing 34
Holding calls automatically 35
■ Handling multiple-party calls 36
Connecting multiple callers 36
Locking out the console operator 37
Recalling the console operator 37
Paging with deluxe voice paging 38
■ Answering calls for another party 40
Backing up the console operator 40
Routing incoming calls through the console operator 41
Covering calls from the console 41
Forwarding all calls 42
■ Paging for called parties 44
Parking calls 44
Chime paging 45
Paging with voice paging 46
Paging with deluxe voice paging 47
■ Assisting callers with special tools 49
Using Call Waiting 49
Split Swap 50
Interrupting a call 51
Overriding diversion features 52
Notification of emergency calls 53
Providing emergency access to the operator 54
Placing a series of calls 55
■ Managing outside lines 57
Controlling access to outside lines 57
Displaying outside line information 58
Choosing outside lines 59

Avaya


Definity Specifications

General

Brand	Avaya
Model	  Definity
Category	Server
Language	English