Bioness NESS H200 Wireless - Frequently Asked Questions

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Clinician's Guide
Frequently Asked Questions
If you have any questions or concerns, please contact the Bioness Client Relations
Department at (800) 211-9136, Option 3.
Our clinic owns multiple NESS H200 Wireless Systems. How can we identify which
electronic components belong to which H200 Wireless system?
• Each NESS H200 Wireless System has an alphanumeric System Identification (ID)
Number (for example, A123) printed on the back of the H200 Wireless Control Unit and
under the wing of the H200 Wireless Orthosis. The System ID Numbers on the two
electronic components must match for the system to work. Check the numbers before
use to see if they match.
The H200 Wireless Software buttons used to create a new patient record or adjust the
settings for a current patient are grayed out and nonfunctional.
• The Clinician’s Programmer and the H200 Wireless Control Unit are not communicating.
Both must be connected to the Configuration Cradle communication connector cable
to communicate. Turn off the H200 Wireless Control Unit or place it in standby mode.
Then reconnect the Configuration Cradle communication connector cable to the H200
Wireless Control Unit and the Clinician’s Programmer.
I connected the H200 Wireless Control Unit to the Configuration Cradle and a message
appeared on the Clinician’s Programmer. The message says that the date and time in
the H200 Wireless Control Unit differ from those in the Clinician’s Programmer.
• The clocks on the H200 Wireless Control Unit and Clinician’s Programmer must be
synchronized for the Use Log and Session Log to record accurately.
• If the date and time settings of the Clinician’s Programmer are correct, update the
H200 Wireless Control Unit clock.
• If the date and time settings of the Clinician’s Programmer are not correct, press Exit
to close the H200 Wireless Software and open the PDA settings screen. (See the PDA
manufacturer’s instructions.) Use the stylus to adjust the Clinician’s Programmer time
zone, clock, and date. Press Ok to save the settings. Log back into the H200 Wireless
Software, reconnect the H200 Wireless Control Unit, and update the NESS H200
Wireless System clock to match the Clinician’s Programmer clock.