Warranty, technical service, spare parts, accessories
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bora.com 155
11 Warranty, technical service, spare parts,
accessories
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Observe all safety and warning information
(see"2Safety").
11.1
BORA manufacturer’s
warranty
BORA provides its end customers with a 2-year
manufacturer’s warranty for its products. The end
customer is entitled to this warranty in addition to the
statutory claims for defects against the sellers of our
products.
The manufacturer’s warranty applies to the
BORAproducts listed here, which are sold by authorised
BORA retailers or by BORA trained salespersons and are
installed within the European Union (overseas territories
excluded), Switzerland, Liechtenstein, Ukraine, Russia,
Norway, Serbia, Israel, UK, Iceland, India, Australia and
New Zealand, with the exception of BORA products
labelled as universal or accessories:
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Cooktops
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Cooktop extractor systems
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Fans
The manufacturer’s warranty starts as soon as the
BORA product is handed over to the end customer and
is valid for 2 years. Registering on www.mybora.com
enables the manufacturer’s warranty to be extended to
3 years.
The manufacturer’s warranty requires expert installation
(in accordance with the valid BORA ventilation
handbook and operating instructions at the time of
installation) of the BORA products by an authorised
BORA retailer. During use, the end customer is to
adhere to the specifications and instructions in the
operating manual.
When filing a warranty claim, BORA must be directly
notified of the fault and the receipt must be presented.
Alternatively, proof of purchase can be provided by
registering on www.mybora.com.
BORA guarantees that all BORA products are free from
material and production defects. The defect must exist
prior to delivery of the product to the end customer.
Filing a warranty claim does not interrupt the warranty
period, nor shall the period start anew.
BORA will correct defects in BORA products at its own
discretion by repairing or replacing the product. All
costs for the correction of defects under the
manufacturer’s warranty shall be assumed by
BORAappears in the cooktop extractor control knob
display.
Expressly not covered by the BORA manufacturer’s
warranty are:
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BORA products that were not sold by authorised
BORA dealers or salespersons trained by BORA
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Damage caused by non-adherence to the operating
instructions (including product care and cleaning).
This represents improper use.
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Damage caused by normal use, e.g. traces of usage
on the cooktop
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Damage caused by external influences (such as
transport damage, ingress of condensation, damage
caused by the elements such as a lightning strike)
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Damage caused by repairs or repair attempts that
were not carried out by BORA or by persons
authorised by BORA .
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Damage to the glass ceramic
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Injury caused by electrical voltage fluctuations
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Secondary damage or claims for damages beyond
the defect
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Damage to plastic parts
Legal claims, particularly statutory claims for defects or
product liability are not limited by the warranty and can
be asserted free of charge.
If a defect is not covered by the manufacturer’s
warranty, a claim may be made against the BORA
Technical Service.
. BORA shall not assume the resulting costs.
The laws of the Federal Republic of Germany apply to
these warranty conditions.
You can contact us at:
BORA Vertriebs GmbH & Co KG, Innstraße 1, 6342
Niederndorf, Austria
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Telephone: +800 7890 0987
Monday to Thursday from 8 a.m. to 6 p.m. and Friday
from 8 a.m. to 5 p.m.
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Email: info@bora.com
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