Appendix C
130
BMP71 User’s Manual
Power ON/OFF (Printer not working) (continued)
Printer frequently powers OFF. Battery is low. Attach the AC Adapter to the
printer and plug into an electrical
outlet. This will supply immediate
power while charging the battery
at the same time.
Printer frequently powers OFF. Auto shutoff timing. Adjust the Shut Off Delay timing
in the Setup>Config menu. (See
page 32.)
Printer not responding Battery is dead. Attach the AC adapter to provide
power to the printer and charge the
battery.
OR
Install a new battery.
(Other?)
Error while printing Printer cover was opened during
printing/feeding function.
1. Reinstall ribbon and label/
media.
2. Press [CLEAR/ESC] key to
clear error.
Print Quality
Poor quality printing Incorrect label material/ribbon
combination.
Verify the correct ribbon for the
label roll is loaded in the printer.
Refer to the Ribbon Cross
Reference Guide (Appendix B) for
the proper ribbon selection.
Poor quality printing Battery pack may be worn out and
not properly holding a charge.
Battery life is approximately one
to three years, depending on its
use and care. Order a replacement
battery pack.
Poor print quality. Ribbon and label media are
incompatible.
Change the ribbon or label
combination. (See Appendix B for
a list of compatible media.)
Poor print quality. Ribbon or label media are installed
incorrectly.
Review the instructions for
loading the ribbon (page 11) or
loading the labels (page 13).
Poor print quality. Dust or adhesives accumulated on
the print head.
Clean the print head. (Refer to
page 32 for instructions on
cleaning the printer.)
Troubleshooting Guide
Problem Cause Corrective Action
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