Confidential
9-2
ERROR MESSAGE CAUSE ACTION
Document Jam The document was not inserted or
fed properly, or the document
scanned from the ADF was too
long.
Remove the document in the ADF.
Print data is left in the machine’s
memory.
Re-start printing from your computer. Data Remaining
Print data is left in the machine’s
memory. The interface cable was
unplugged while the computer was
sending the data to the machine.
Press [Job Cancel] key. If the data
which is being created (whose pages
are not created entirely) is remained in
the memory, the machine ejects the
data. Try to print again.
Disconnected The other person or other person’s
fax machine stopped the call.
Try to send or receive again.
Clean the primary corona wire on the
drum unit.
Dust on Drum The primary corona wire on the
drum unit needs to be cleaned.
Clean the electrodes of the main body
and drum unit. (Refer to [4] “Location
of ground contacts” in this Chapter.)
DR Mode in Use The machine is set to Distinctive
Ring mode. You can not change
the Receive Mode from Manual to
another mode.
Set Distinctive Ring to Off.
Fuser Error The fuser unit is too hot. Turn off the machine’s power switch,
and check the machine’s environment.
If it is in a location that is too hot or
too cold, try to cool or warm the room
by turning on the air conditioner or
heater.
Or change the location. Then, turn on
the machine’s power switch.
(The machine can be turned off for up
to 4 days without losing faxes stored in
the memory.)
Duplex disabled The duplex tray is not installed
properly.
Remove the duplex tray and install it
again.
No Paper The machine is out of paper or
paper is not properly loaded in the
paper tray.
Do one of the following:
- Refill the paper in the paper tray or
MP tray.
- Remove the paper and load it again.
No Tray The machine has no tray1, tray2 or
MP tray.
Put the paper tray in the machine.
No Response/Busy The number you dialed does not
answer or is busy.
Verify the number and try again.
Not Registered You tried to access a One-Touch
or Speed Dial number that is not
programmed.
Set up the One-Touch or Speed Dial
number.