LIMITED PRODUCT WARRANTY
Carlson Software (Carlson) warrants that the Surveyor2 handheld computer shall be free from
defects in materials and workmanship, under normal intended use, for a period of 24 months
from the date of shipment from the factory.
Carlson Software warrants any expansion packs (RTK GPS or Other) shall be free from defects in
materials and workmanship, under normal intended use, for a period of 12 months from the date
of shipment from the factory.
Carlson warrants that the following items shall be free from defects in materials and
workmanship, under normal intended use, for a period of ninety (90) days from the date of
shipment from the factory:
battery packs,
media containing the handheld computer programs,
desktop computer programs,
expansion packs, and
any accessories.
WARRANTY EXCLUSIONS
This warranty shall not apply if:
i. the product has been set up improperly or has been improperly installed or calibrated,
ii. the product is operated in a manner that is not in accordance with the user
documentation and/or users guide,
iii. the product is used for a purpose other than for which it was designed,
iv. the product has been used in environmental conditions outside of those specified for the
product,
v. the product has been subject to any modification, alteration, or change by or on behalf of
customer (except and unless modified, changed or altered by Carlson or under direct
supervision of Carlson),
vi. the defect or malfunction results from misuse or accident,
vii. the serial number on the product has been tampered with or removed, or
viii. the product has been opened or tampered with in any way.
Parts that are excessively worn are not covered under warranty. These may include, but are not
limited to, the keyboard elastomer and switch matrix, hand straps and the touchscreen (if
applicable).
This warranty is exclusive and Carlson will not assume and hereby expressly disclaims any further
warranties, whether express or implied, including, without limitation, any warranty as to
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