Functional analysis performed after repair
Repair turnaround within 10 working days of receipt unless special circumstances exist
Shipping costs to return device to customer
EXTENDED WARRANTIES
The Surveyor2 can be warranted up to 5 years (including the standard warranty period) through
the purchase of an extended warranty.
Extended warranties apply only to the Surveyor2, not battery packs, media containing the
Surveyor2 programs, desktop computer programs, user documentation, and accessories. Parts
that are excessively worn are not covered under all warranty plans. These may include, but are
not limited to, the keyboard elastomer and switch matrix, hand straps, touchscreens, and
connector modules.
WARRANTY INFORMATION
Warranty information for the Surveyor2 Rugged Handheld is located on our website at
http://www.carlsonsw.com/products/hardware/surveyor2. You can evaluate and order warranty
extensions, check warranty status, and view warranty terms and conditions.
REPAIRING THE SURVEYOR2
CAUTION: Do not attempt to repair the Surveyor2 yourself. This action voids the warranty.
Information about repairs, upgrades, and evaluations is located on our website at
http://www.carlsonsw.com/products/hardware/surveyor2/ in the Repairs tab. You can locate a
repair center, submit a repair order, check repair status, view terms and conditions, get shipping
instructions, and view lead times.
Before returning a unit, please get permission by submitting a repair order from our website and
waiting for confirmation or by contacting a repair center directly. Be prepared to provide the
following information:
Product serial number (inside the battery compartment; also found in System Information
screen as described on the following page)
Your name
Name and shipping address of company/university/agency
Best contact method (phone, fax, email, cell/mobile)
Clear, highly-detailed description of the repair or upgrade
Credit card/ purchase order number and billing address (for a repair or upgrade that is not
covered by the standard warranty or an extended warranty policy)
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