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Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1)
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Chapter 10 Troubleshooting the Cisco Unified Wireless IP Phone 7925G
Resolving Startup and Connectivity Problems
• On the Cisco Unified Wireless IP Phone 7925G, choose Menu > Network Config > Current
Configuration and look at the Communications Manager 1–4 options.
• If none of the Cisco Unified Communications Manager options contain IP addresses or show Active
or Standby, the phone is not properly registered with Cisco
Unified Communications Manager. See
the
“Registering the Phone with Cisco Unified Communications Manager” section on page 10-4 for
tips on resolving this problem.
Cisco Unified Communications Manager and TFTP Services are not Running
If the Cisco Unified Communications Manager or TFTP services are not running, phones might not be
able to start up properly. However, in such situations, it is likely that you are experiencing a system-wide
failure and that other phones and devices are unable to start up properly.
If the Cisco Unified Communications Manager service is not running, all devices on the network that
rely on it to make phone calls will be affected. If the TFTP service is not running, many devices will not
be able to start up successfully.
To start Cisco Unified Communications Manager and TFTP services for Cisco Unified Communications
Manager 5.0 or later, follow these steps:
Procedure
Step 1 From Cisco Unified Communications Manager Administration for 5.0 or later, choose Cisco Unified
Serviceability from the Navigation drop-down list.
Step 2 Choose Tools > Control Center - Network Services and click Go.
Step 3 Click
Step 4 Choose the primary Cisco Unified Communications Manager server from the Server drop-down list.
The window displays the service names for the server that you chose, the status of the services, and a
service control panel to stop or start a service.
Step 5 If a service has stopped, click its radio button and then click the Start button.
The Service Status symbol changes from a square to an arrow.
Note A service must be activated before it can be started or stopped. To activate a service, choose Tools >
Service Activation.
To start Cisco Unified Communications Manager and TFTP services for Cisco Unified Communications
Manager 4.x, follow these steps:
Procedure
Step 1 From Cisco Unified Communications Manager Administration for 4.x, choose Applications > Cisco
Unified Communications Manager Serviceability.
Step 2 Choose Tools > Control Center.
Step 3 From the Servers column, choose the primary Cisco Unified Communications Manager server.
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