Troubleshooting basics
8-18 Chapter 8: Service 98-148248-C
8.6 Troubleshooting basics
8.6.1 Overview
This section describes an initial check of the primary functions of the SAILOR 600 VSAT Ka
system, and provides some guidelines for troubleshooting. Generally, if a fault occurs
without any obvious reason, it is always recommended to observe the LEDs and the ACU
display showing the active events. Possible failure states are shown in the web interface and
the display of the ACU.
Possible failure states are:
• SAFE MODE (e.g. hardware error, missing communication link between the ADU and
ACU, excessive ship motion) (see also Software recovery procedure (SAFE MODE) on
page 8-10)
• Antenna data error (after exchange of modules, XIM)
• Antenna POST error (hardware error)
• ACU POST error (hardware error)
For information on the function of the LEDs, see Status signalling with LEDs and status
messages on page 8-13. For a list of all the error messages and warnings, see Event
messages – overview on page I-1.
8.6.2 Event list for troubleshooting
You can use the event list for troubleshooting. For more information on the event list, see
Options for support on page 8-2. You can download the event list as part of a diagnostics
report.
8.6.3 Diagnostics report for troubleshooting
You can generate a diagnostics report containing results from the POST, all events and
system log information since the last reset to factory default. For more information see To
download diagnostics and statistics reports on page 8-3.
8.7 To return units for repair
Should your Cobham SATCOM product fail, please contact your dealer or installer, or the
nearest Cobham SATCOM partner. You will find the partner details on
www.cobham.com/satcom, Technical Service Partner List. You can also access the
Cobham SYNC Partner Portal at https://sync.cobham.com/satcom, which may help you
solve the problem. Your dealer, installer or Cobham SATCOM partner will assist you whether
the need is user training, technical support, arranging on-site repair or sending the product
for repair. Your dealer, installer or Cobham SATCOM partner will also take care of any
warranty issue.
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