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General| Brand | Commonwealth |
|---|---|
| Model | Albert |
| Category | Payment Terminal |
| Language | English |
Albert is a new portable and secure payment solution for businesses, offering simplicity and portability.
Learn about the physical components of the Albert device, including rear, side, and bottom views.
Understand the Albert's interface, including the home screen, information bar, and merchant context menu.
Learn basic operations like navigating the interface and using the touch screen.
Instructions on powering on/off, waking, charging, and battery alerts for the Albert terminal.
Guide on how to replace the receipt paper roll in the Albert terminal.
Understand Albert's feedback light, sounds, and on-screen messages for status and errors.
Adjust screen brightness, adaptive brightness, volume levels, and touch sounds on Albert.
Connect to Wi-Fi, manage network settings, and set up an outgoing email account.
Instructions for changing Manager and Operator passwords and resetting forgotten ones.
Access battery status, date/time settings, technical info, notifications and quick settings.
Contact information for support and notes on when accessibility features become available.
Detailed steps on how to enable and use the accessible mode for transactions and PIN entry.
Provides alternatives like Tap and Pay (NFC) and offline vouchers for customers uncomfortable with accessible mode.
Guidelines on how to clean, protect, and maintain the Albert device, including what to do and not to do.
Learn to access and navigate the Payment app, including the purchase screen and merchant context menu.
Configure payment options like receipt printing, refund limits, tipping, and server management.
Process card payments using swipe, insert, tap, and MOTO methods, and handle cancellations.
Steps to enter cashout amounts for standalone or purchase-related cashouts.
Guide on how to process cashout transactions using card insertion, swipe, or tap methods.
Steps to find transactions, initiate refunds, and cancel refunds in progress.
How to process card-present refunds and MOTO (mail/phone order) refunds.
How to add tips to payments, track tips by staff, and generate tip reports.
Instructions on how to split a single purchase across multiple customers or payment methods.
How to view a list of past transactions, their details, and statuses.
Generate and print daily totals reports and find specific transactions by various criteria.
View current and past shift totals, including transaction types and amounts.
Manually create new shifts for tracking transactions and managing settlement periods.
Access past settlement reports and view cumulative totals for open settlement periods.
Manually transfer daily takings to your business account and print settlement records.
Guarantee payment by holding funds on a customer's card before the final transaction.
Credit the value of pre-authorised transactions to your settlement, with card or cardless options.
Process transactions for multiple merchants or different nominated accounts on one terminal.
Contact information for support with Albert, App bank, and other CBA applications.
Guidance on finding support for third-party apps via the App bank, including developer contact details.
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