Commonwealth Albert - Default Chapter; Table of Contents

Commonwealth Bank Albert User Guide 3
Contents.
Introducing Albert 4
1. Geing started 6
Geing to know the hardware 6
Finding your way around 7
Using Albert 8
2. Working with Albert 10
Powering Albert 10
Charging Albert 10
Changing the receipt roll 11
Recognising Albert’s alerts 12
3. Customising Albert 13
Choosing display features 13
Customising sounds 13
Seing up communications 13
Connecting an email account 14
Changing passwords 14
Forgoen Manager password 15
Accessing other options 16
Notifications and the Quick
Seings Menu 16.
4. Accessibility 17
We’re here to help 17
Accessible Mode 18
Learn how to use the solution 18
What if my customers are uncomfortable
using the Accessible Mode? 24
5. Caring for Albert 25
Caring for your device 25
The Payment app 26
1. Geing started 27
Geing to know the Payment app 27
2. Customising the Payment app 29
Access Seings 29
Payment app options 30
3. Accepting payments 31
Processing card payments 31
Processing mail or telephone
order (MOTO) payments 33
Cancelling payments 34
Viewing, printing and emailing receipts 35
4. Cashout transactions 36
Entering the cashout amount 36
Processing the cashout transaction 37
5. Processing refunds. 38
Entering the refund details 38
Processing card-present refunds 39
Processing mail or telephone
order (MOTO) refunds 40
Cancelling refunds 41
6. Tips and split bills 42
Adding tips 42
Creating tips reports 43
Spliing bills 44
7. Tracking transactions 46
Viewing transactions 46
Creating a Daily Totals Report 47
Finding a specific transaction 48
8. Tracking shis 49
Viewing shi details 49
Entering new shis 50
9. Selement 51
Viewing selement history 51
Entering manual selements 52
10. Pre-authorisation and completion 53
Pre-authorisation 53
Completion 54
11. Multi-merchant 57
Processing a payment on a
multi-merchant–enabled terminal 57
Need help? 58