40 Commonwealth Bank Albert User Guide
Processing mail or telephone order (MOTO) refunds.
Purpose To process refunds to a card where the card isn’t available, such as
refunds via mail or over the phone. Please note that MOTO is only
available to merchants if they contact the helpdesk to ask that this
functionality be enabled. It is not auto-enabled on all devices.
Process a refund
manually when the
card is not present
1. From the Card Presentation
screen, press the Merchant
Context buon or swipe down on
the screen to open the Merchant
Context Menu.
2. Tap MOTO to display the MOTO
screen.
3. Use the keypad to enter the credit
card number, then tap Next.
4. Enter the card’s expiry date and
CCV (if needed), then tap OK.
5. Once the refund is accepted, the
receipt will be displayed.
6. Tap Email or Print to give the
customer a copy of the receipt, or
tap Finish if the customer doesn’t
want a receipt.
MOTO buon
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