Commonwealth Bank Albert User Guide 17
4. Accessibility.
Albert’s speech-to-text technology makes it possible for the 350,000 Australians who are
blind or have low vision to enter their PIN using the payment app. This guide will walk you
through using this enhanced accessibility solution.
We’re here to help.
If you need help using Albert, call 1800 230 177, 24 hours a day,
7 days a week. It is important to note that Albert will only be
accessible to people who are blind or have low vision once the
Payment app is loaded.