Commonwealth Albert - Processing Refunds; Entering Refund Details and Cancelling

38 Commonwealth Bank Albert User Guide
5. Processing refunds.
Our Payment app makes refunds simple.
Entering the refund details.
Purpose To refund a payment. If necessary, you can refund a specific
transaction. To do this, you’ll first need to find the transaction record.
See page 46 for details.
Enter refund
details
1. Find the transaction. To do this:
• Press the Merchant Context
buon or swipe with two fingers
down the screen to open the
Merchant Context Menu.
• Tap History and Totals.
• Enter the Manager password. By
default, the Transactions tab will
display transactions by date in
reverse chronological order.
• Tap the transaction to open its
receipt, or tap Search to search
for the transaction by amount,
date or last two card digits.
2. Tap Refund.
3. Using the keypad, enter the refund
amount, then tap OK.
• If the amount is under the
operator limit, enter the operator
password.
• If the amount is above the operator
limit, enter the Manager password.
• If the amount is above the
manager limit, you will be
prompted to enter a lower refund
amount.
4. The Card Present screen will be
displayed. You can now process the
refund.
5. Choose the payment method:
• Card present. See page 31.
• Card not present. See page 33.
• Manual payment. See page 33.
Refund buon