Commonwealth Albert - Forgotten Manager Password

Commonwealth Bank Albert User Guide 15
Forgoen Manager password.
You can reset your Manager password on the Albert terminal if you have forgoen it or entered it
incorrectly three times. To enable this feature you must first set your secret answers.
Set your secret
answers
To set your secret answers:
1. Log into Albert with your Manager
password.
2. Tap the Seings app, then Device
Seings, then Change Passwords.
3. Enter your Manager password and
tap OK.
4. In the Change Passwords screen,
tap Set your Secret Answers.
5. Type answers for all five questions.
Aer completing each answer, tap
and hold the return key for two
seconds to go to the next question.
6. Once you have completed all five
answers, the OK buon will be
enabled. Tap OK to successfully
complete this task.
Forgoen Manager
Password
The Forgoen Manager Password
function allows you to reset your
Manager password. You can access it in
one of two ways:
1. If you enter the Operator or
Manager password incorrectly three
times you will receive a warning
message.
You will be advised that you can
re-enter the Manager password in
10 minutes, call the helpdesk or tap
Forgoen Manager Password.
2. If you cannot remember the
password and you would like to
reset it immediately, tap Forgoen
Manager Password in the menu.
In the Forgoen Password screen:
1. Enter your three secret answers.
Aer you have entered each answer,
tap Next.
2. You will be asked to enter a new
Manager password. You will then be
asked to type it in again to confirm
the new password.